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General
Janey May's operates a minimum order value of £5.00 (£6.85 including P+P) and offer FREE Postage & Packing for all orders over £20.00 to the UK Mainland ONLY. For orders of £19.99 or less we only charge £1.85 to all UK mainland addresses.
All Envelopments Orders, regardless of value, incur delivery charges.
We welcome orders from crafters outside of the UK mainland but regretfully we have to apply postage and packing charges to ALL orders received regardless of order value.
In order to protect both you and ourselves we are only able to ship orders to the cardholder's billing address and not a third party or convenience address such as a P.O.Box.
All prices are in British Pounds Sterling and are inclusive of VAT (currently at 17.5%).
Shipping & Processing of Orders
We strive to ship all orders within three working days from receipt of your order and payment clearance (usually 24 hours) with the exception of our busy periods, weekends and Public Holidays. If the processing time is likely to take longer than three working days, we will notify you.
All orders are sent via the Royal Mail standard service and delivery times. Please note that once your order has been dispatched it is in the hands of the Royal Mail.
If you require an enhanced delivery service e.g. Recorded Delivery, Special Delivery, etc, please contact us with your request and we can provide you with the necessary additional costs before you place your order.
Envelopments orders are dispatched via an insured delivery service (courier or equivalent) to addresses in the UK.
Order Status
Janey May's will send you an automatic order acknowledgement email upon receipt of your order (please make sure you click back to store if using PayPal) and an order update email to notify you that your order has been shipped. Please keep these emails for your records, as they will enable us to easily track your order in the event of a query, replacement or refund.
Returns, Refunds & Exchanges
If in the unfortunate and unlikely event that goods need to be returned, please contact us (Tel: 01227 367 252) for a Return Authorisation Reference WITHIN 5 DAYS of receipt of your order. Please include a photocopy of your invoice including the Return Authorisation Reference together with the original packaging, making sure the parcel is wrapped securely. Also please ensure that you obtain "proof of purchase" at the post Office for your returning parcel and return to:
Janey May's - 38 Pettman Close, Eddington, Herne Bay, KENT CT6 5TL
You may return any unopened item within 5 days of receiving it, for a full product cost refund. We wil also issue a full product cost refund if in the unlikely event a product is found to be faulty. We will issue you a refund once we have received and processed the item (please allow up to 14 days). Please note that we can only refund delivery costs if the return is a result of our error.
We are happy to exchange unwanted items providing they are unopened: however, we reserve the right to charge for postage. We will also exchange items if in the unlikely event they are found to be faulty in production.
If your order qualified for free postage and packaging, and you decide to return some items that would bring your order below the free postage limit, we will refund your goods minus our standard postage charge of £1.85.
For a Full Copy of our Terms & Conditions please click on the link at the bottom left of this page.
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